Paying with Mobile Money

ResearchDoom accepts MTN Mobile Money and Airtel Money in Uganda. There are no card or bank options.

Which numbers work

The network is detected from your number:

• MTN: numbers starting 076, 077, 078, 079
• Airtel: numbers starting 070, 072, 075

If you see “Could not detect your network”, check the prefix.

How to pay

1. Open Plans and choose a plan.
2. Enter your Mobile Money number.
3. You are taken to a secure checkout page.
4. Approve the payment on your phone. You will get a prompt from your mobile network, or a menu to enter your PIN.
5. The app checks for confirmation automatically. When it succeeds, your tokens are added straight away.

If the payment stalls

The checkout page checks for confirmation every few seconds for up to 10 minutes. If your connection drops or you close the tab:

• Reopen Plans, where a pending payment is picked up automatically, or
• Use the Check payment status button on the checkout page.

If money left your phone but nothing happened

1. Wait a few minutes, because confirmations can lag.
2. Use Check payment status.
3. If it still has not activated, email support.researchdoom@gmail.com before you try paying again, so you are not charged twice.

Common messages

Message	What it means
“Could not detect your network”	The number prefix is not a recognised MTN or Airtel prefix.
“Payment temporarily unavailable”	A problem on the payment processor’s side, not your account. Try again shortly.
“Plan not available for your level”	You are seeing a plan for a different academic level. Contact support if your level is wrong.